New Manager Training

E-Learning Content Catalog

Request Demo ›

New Manager Training:

This series will provide the new manager the resources they need to be successful by identifying and explaining crucial skills ever new manager needs to not only survive but thrive! The new manager series is 17 hours of content.

Click Here to Schedule a Demo

A Motivator's Tool Kit
  • What the tools are in your motivational toolbox
  • How delegating authority, giving praise, enlarging jobs and utilizing participative management can inspire motivation
Barriers to Communication Success, Part 1
  • What common barriers to communication look like
  • How you can recognize and avoid them
Barriers to Communication Success, Part 2
  • Prevent common communication barriers from causing problems
Benefits and Pitfalls of Planning
  • Know how planning can benefit you
  • Learn common planning pitfalls and how to avoid falling into their trap
Build Your Team
  • Understand the importance of teams to a modern workplace
Business Writing Tips: Edit, Rewrite and Say It Right
  • What steps to take in editing and rewriting business communication
  • Why you should pay extra attention to word usage
  • What you can do to make your spoken communication excellent
  • How to speak to a group
Business Writing Tips: Make an Outline and a First Draft
  • What questions to ask yourself while putting together an outline
  • How to write a first draft and what important issues to consider during the process
Check Your Ego
  • What hubris is
  • How it can ruin your career and your organization
  • Ways to keep your ego in check
Choosing an Interview Format and Considering Legal Issues
  • What the benefits of directive, non-directive and combined interview styles are
  • What interview questions you cannot ask for legal reasons
Choosing the Best Person for the Task
  • What factors you should weigh when delegating a task
  • What to do when multiple employees are qualified
  • How to explain your decision and discuss the task
Communicate, Communicate, Communicate!
  • Learn how to open up communication in your organization
  • Be able to stay updated with all levels of the company
Competitive Advantage in Organizational Strategy
  • Learn the basic needs for competitive advantage
  • Know the effects of competitive advantage on your company and products
Conducting a Performance Evaluation Conference and Revamping Evaluation
  • How to conduct a performance evaluation
  • What the basic goals of a performance evaluation should be
  • How you might consider revamping your performance evaluation system
Dealing with Stressful People
  • Learn how to communicate effectively
  • Understand why delegating or "sharing the load" is important
  • Learn how to say no to people
  • Know why creating a support system can help reduce your stress
  • Understand why a sense of humor is important in reducing stress
  • Learn how to listen actively
Decisiveness: Decide or Not
  • How to make decisions for your organization
  • Learn how to get input and advice on big decisions
Defending Against Reverse Delegation
  • What reverse delegation is and why it can happen
  • How to avoid reverse delegation
  • What to do when a delegated task is not done to satisfaction
Delegate (and Execute) for Results
  • Learn how to delegate tasks properly
  • Get the outcomes you want from delegated tasks
  • Improve communication with employees
Demystifying Management
  • Understand the four functions of management
  • Describe why each function is important to achieve effective management
Developing Management Skills
  • Understand the types of skills good managers must develop
  • Review the qualities that employees value in good managers
Developing Questions
  • Learn why questioning and doubting aspects of your company can be a good thing
  • Be able to ask questions that enact positive change in your organization
Evolution of Management
  • How some of the past management advances are used to inform future decisions
Feedback and Non-Verbal Communication
  • Why feedback is so important
  • How to ask for feedback
  • How to use appropriate nonverbal communication
Five Tips for New Managers and Supervisors
  • Understand how to be the best manager or supervisor
  • Be aware of some difficulties that may come with the position
  • Know how to handle these problems quickly and efficiently
Giving Feedback
  • Learn how to give and receive great feedback
  • Give effective, timely feedback and feedforward to employees
Group Decision Making
  • Understand the limiting factors to decision making in the workplace
  • Learn how to make decisions as a group
  • Know the importance of diversity to a work team
Hang Out the Lifelines
  • Understand the importance of establishing relationships with employees
  • Learn to connect with employees and encourage their connection with the organization
Hire Team-Oriented Employees
  • Understand the value of team-oriented employees
  • Know how to make the correct personnel decisions
Influence: Getting People on Board
  • Learn how to influence people around you
  • Know the limits of your influence
  • Be able to develop influence
Influencing Without Authority
  • Be able to spread your influence throughout your organization
  • Understand that your influence does not just go upward or downward
  • Learn tips for spreading this influence
Introduction to Discipline
  • How to apply the hot stove rule
  • Why you should emphasize penalty over punishment
  • What important precautions you should be paying attention to
Introduction to Performance Appraisals and Appraisal Systems
  • How to conduct an effective performance appraisal
  • Why you should conduct performance appraisals
  • How subjective and objective performance appraisal systems work
It All Starts with Character
  • Why character is one of the defining characteristics of good leadership
  • What characteristics and behaviors make up good character
  • How to encourage - and exemplify - good character for your team
Job Rotation, Motivation and Morale
  • How to use job rotation to increase motivation
  • What the differences are between motivation and morale and how they affect each other
Know How to Win
  • Learn how to be a winner
  • Understand that you need to play to win, not play to not lose
Knowing What You Don't Know
  • Why it is important to be aware of your strengths and weaknesses
  • How to make use of the knowledge you have
  • How to figure out what you don't know
  • How to deal with your weaknesses in productive ways
Leading Innovation
  • Learn how to encourage new ideas in your organization
  • Be able to create a culture that is open to innovation
  • Understand how innovation can have a positive effect on your company
Leading Team Meetings
  • Understand the dos and don'ts of leading team meetings
  • Know how to gain team consensus
Learn to Be Patient
  • Why patience is critical for good leadership
  • How a patient leader can influence an entire organization
  • Concrete tips for keeping your cool
Listening for Ideas
  • Learn how to hold effective meetings in your organization
  • Be able to listen to employees and get ideas from them
Make Effective Decisions
  • Understand the importance of making big decisions with confidence
Make It Personal (Sometimes)
  • Learn the pros and cons of personalization of work issues
  • Be able to choose the right strategy for the situation
Make Your Presence Felt
  • Why presence is important to leadership
  • How to increase your presence
Making a Plan that Works
  • Learn the five essential steps for making a plan that works
  • Know how to develop commitment and track your plan’s progress
  • Understand how to set SMART goals for your plan
Manage (and Lead)
  • Learn how to encourage a balance of managing and leading
  • Get your managers to become leaders
Manage Around Obstacles
  • Learn how to deal with ineffectual managers and bosses
  • Be able to complete plans without the support of an organization
Manage Your Time By Organizing Paperwork
  • Learn ways to keep your paperwork organized
Management Skills - What Does it Take?
  • Name the four sets of skills important for potential managers 
Management, Communication and Growth
  • Understand how to communicate up the ladder
  • Learn the issues surrounding managing former coworkers or totally new groups of people
  • Find good or bad examples of leadership by reflecting on former supervisors
 Managing by Inclusion
  • Learn how to include employees in management and decision-making
  • Be able to set up an effective system for gathering input
  • Know when a leader must stand and make decisions alone
Managing Diversity in the Workplace
  • What are some suggestions for managing demographic diversity?
  • How do I build a culture of respect?
  • Why should managers be accountable for diversity?
  • Is culture always the root of problems encountered in international business?
Managing Stress
  • How can I avoid stress as an individual?
  • What are some strategies for reducing employee stress?
Maslow's Theory of Motivation
  • What Maslow's Hierarchy of Needs is
  • How the theory can be used to inform the ways employees are treated
Matching Applicants with Job Specifications and Conducting Interviews
  • How you can use a job specification to choose candidates for interviews
  • How you can conduct a productive interview
Maximizing Diversity
  • What are the benefits and challenges of diversity in the workplace?
  • What is the similarity-attraction phenomenon?
  • What is a faultline?
  • What is a stereotype?
Minimizing Dilemmas in a Diverse Workplace
  • What are some issues concerning gender diversity?
  • What are some issues concerning race and age diversity?
  • What are some issues concerning religion and sexual orientation?
  • What are some issues concerning employees with disabilities?
Motivating Your People and Being a Positive Role Model
  • What effective motivators do
  • How to be a positive role model
Motivational Theorists Whose Theories Work in Practice
  • How Theory X and Theory Y management perspectives differ
  • What the difference between motivational and maintenance factors is
Moving from What to How
  • Learn how to stay afloat during organizational change
  • Be able to support employees through extreme changes
  • Understand the importance of communication with employees
Operational Plans: Budgets
  • Know essential information about budgets and operational plans
  • Be prepared to make your own budget and keep it on track during the project
Operational Plans: The Single Use Plan
  • Learn the types of operational plans
  • Know specific details about one-time or single-use plans
Operational Plans: The Standing Plan
  • Learn about standing plans
  • Know how to create them in a way that they will continue to work
  • Learn the most common forms of standing plans
Organization for Efficiency
  • Understand the importance of an organized workspace for efficient time management
  • Learn ways to organize your computer
Organizational Strategy
  • Learn the basics of Organizational Strategy and Strategic Intent
  • Know the questions to ask that will help guide you to your goal
  • Gain the motivation necessary to take you the whole way
Orientation: Where Do We Go From Here?
  • What you should cover in new employee orientation
  • What steps you should take to make orientation mutually beneficial
Principles of Planning
  • Understand the practical principles of planning
  • See the importance of involving your team in planning and execution
Put On Your Manager's Hat
  • Develop confidence in yourself as you undertake new responsibilities
  • Understand the different roles that a manager must play in the workplace
Quantify Performance Goals if Possible 
  • Why you should set quantifiable goals
  • How to keep a record of employee performance without it causing problems or biases
Rational Decision Making
  • Describe the six-step rational decision-making process
  • Understand the application of rational decision-making in business
Recruiting New People
  • What your responsibilities are likely to be with recruitment
  • What your recruitment options are
Self Evaluation and Common Pitfalls in Performance Appraisals 
  • Why and how you should use performance self-evaluation
  • Why you should address performance problems quickly
  • What you can do to avoid common evaluation pitfalls
Setting Sound Goals
  • Understand the importance of goal-setting for managers
  • Learn the characteristics of sound goals
Speaking and Listening
  • When you might want to use written or oral communication
  • What your options are for giving directives
  • What you can do to improve your listening
Stand Up for What You Believe 
  • Understand what courage is
  • Provide examples of courageous behavior
  • Assemble a workforce that has virtue and integrity
Sustaining a Winning Culture
  • Learn how to maintain a winning culture in your organization
  • Be able to make your employees winners
Take a Hard Look in the Mirror
  • Why taking a hard look in the mirror is a crucial practice for any leader
  • How to engage in tough self-examination
  • Examples of leaders who made difficult decisions after self-examining
Terminating Employees
  • How to conduct a termination interview
  • What you can do to prevent lawsuits after an employee is terminated
The Buck Stops Here 
  • Examples of leaders that did not hold themselves accountable
  • How lack of accountability in leadership can compromise an entire business
  • Specific ways to exhibit accountability to your team
The Decision Making Process, Part One 
  • Understand the first steps of the decision making process
  • Learn to shut down creativity killers and not get sidetracked by symptoms
The Decision Making Process, Part Two
  • Understand the decision making process
  • Learn how to pilot and confirm your solution
The Disciplinary Conference and Grievances 
  • How you should conduct a disciplinary conference
  • What common causes of grievances are
  • What steps you should take in the grievance process
The External Environment
  • How understanding outside forces helps good management decisions
  • What different external challenges you may face
  • How to handle external challenges
The Four Levels of Management
  • Understand the roles and responsibilities of each type of manager
  • Know the traditional structuring of management levels
The Progressive Discipline Process
  • What the progressive discipline process is
  • What the different categories offenses are and how you should respond to them
Time Management for Managers
  • Know how to better manage your time as you accomplish daily tasks
Tools and Knowledge for Successful Plans
  • What the different types of planning are
  • How to avoid the pitfalls of certain types of planning
  • How to make rational planning decisions
Top 10 Mistakes of Managers
  • Be aware of the top 10 mistakes that new managers make
Tracking Progress with Controls 
  • Understand the value of tracking your progress toward your goals
  • Learn how to design effective controls for the purpose of tracking progress
Transitioning to Management - The First Year
  • Become familiar with the transition a new manager must make into a new role
Types of Organizational Plans
  • Understand the distinction between single-use and standing plans
  • Know the component categories that comprise the two types of plans
Upside-Down Leadership
  • Learn about bottom-up leadership
  • Understand the benefits of leadership from the bottom levels
  • Encourage the growth of leaders from all levels of the organization
What is Stress?
  • What is stress?
  • What is General Adaptation Syndrome?
  • What are stressors?
  • What are the outcomes of stress?
Work Teams: Some Basic Guidelines
  • Become more knowledgeable about and confident of leading groups
Work With the Confused Employee
  • What to do when an employee seems to be failing at a delegated task
  • How to help when an employee feels bogged down with details
Working within the General and Specific Environment
  • Know the two external environments that affect your company
  • Learn the aspects of each environment and their impact
  • Know how to monitor and be aware of key events in the environments